SKU: CP0000004645 SKU e prodhuesit: VS6-ESP-KIT-3G-SSS-C Kategori: Software Brand: VMWare

Basic Support/Subscription VMware vSphere 6 Essentials Plus Kit for 3 years

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.

VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Key Features:

Technical support
for VMware vSphere Essentials Plus Kit (v. 6)
emergency phone consulting
3 years
12×5
response time: 4 business hours

Datasheet

Përshkrimi

General

Installation Type: Locally installed
Platform Group: VSOM
Product Platform: VSOM ENT+
Product Family: VS6

Header

Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Model: Basic
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Service

Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years / 12 contacts

Support Details Full Contract Period: 3 years

Service & Support

Response Time: 4 business hours
Service Availability: 12 hours a day / 5 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details

Limitation: Severity level 1
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Emergency phone consulting

Limitation: Severity level 2
Response Time: 8 business hours
Service Type: Phone consulting

Limitation: Severity level 3
Response Time: 12 business hours

Limitation: Severity level 4

Service Type: E-mail consulting
Service Type: Web knowledge base access
Service Type: Web support
Service Type: New releases update
Service Type: Remote monitoring

Software

Software Title: VMware vSphere Essentials Plus Kit
Version: 6

Më shumë informacion

Support Full Contract Period	3 year(s)
Support Details Full Contract Period	3 years / 12 contacts
Product Family	VS6
Product Platform	VSOM ENT+
Software Title	VMware vSphere Essentials Plus Kit
Platform Group	VSOM