Production Support/Subscription for VMware vSAN 6 Advanced for 1 processor for 3 years

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SKU: CP0000005398 SKU e prodhuesit: ST6-AD-3P-SSS-C Kategori: IT Infrastructure, Storage, Software Brand: VMWare

Mware Production Support is designed with your production environments in mind. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.Technical Support, 24 Hour Sev 1 Support — 7 days a week.

KEY FEATURES

Fast response times for critical issues.
Unlimited number of support requests.
Remote support.
Online access to documentation, knowledge base articles, discussion forums and other technical resources.
Product updates and upgrades.

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Përshkrimi

Hours of Operation:

24 Hours/Day.
7 Days/Week.

Length of Service: 3 year.
Product Updates [1]: Yes.
Product Upgrades [1]: Yes.
Method of Access: Telephone/ Web.
Response Method: Telephone/ Email.
Remote Support: Yes.
Root Cause Analysis: Available only with Business Critical or Mission Critical Support Offering.
Max Number of Technical Contacts per Contract: 6.

Më shumë informacion

Number of Support Requests	Unlimited
Target Response Times	24 business hours