Production Support/Subscription for VMware vSAN 6 Standard for 1 processor for 3 years

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VMware Support and Subscription Production for VMware Virtual SAN 6 Standard for 1 Processor, 24×7 Technical Support, 3 Years.

General

Platform Group: STORAGE

Product Platform: VSAN

Product Family: Storage

Installation Type: Locally installed

Header

Brand: VMware

Compatibility: PC

Manufacturer: Vmware

Model: Production

PackagedQuantity: 1

Product Line: VMware Support and   Subscription

Service

Support Full Contract Period: 3 year(s)

Support Details Full Contract Period : 3 years / 18 contacts

Support Details Full Contract Period: 3 years

Support Details Location: On-site

Service & Support

ResponseTime: 30 min

ServiceAvailability: 24 hours a day / 7 days a week

Service Included: Emergency phone consulting

Type:Technical support

Service & Support Details

Limitation: Severity level 1

Response Time: 30 min

Service Availability (Days a Week): Monday-Sunday

Service Availability (Hours a Day): 24 hours a day

Service Type: Emergency phone consulting

Limitation: Severity level 2

Response Time: 4 business hours

Service Availability (Days a Week): Monday-Friday

Service Availability (Hours a Day): 12 hours a day

Service Type: Phone consulting

Limitation: Severity level 3

Response Time: 8 business hours

Limitation: Severity level 4

Response Time: 12 business hours

Service Type: E-mail consulting

Service Type: New releases update

Service Type: Web knowledge base access

Service Type: Web support

Service Type: Remote monitoring

Limitation: Severity critical

Service Type: Technical support