SKU: CP0000004624 SKU e prodhuesit: VS6-OENT-G-SSS-C Brand: VMWare

The VMware Production Support is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware’s industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.

KEY FEATURES

Technical support.
for VMware vSphere with Operations Management Enterprise Plus (v. 6).
emergency phone consulting.
3 years.
24×7
response time: 30 min.

Datasheet

Përshkrimi

General

Installation Type: Locally installed.

Header

Brand: VMware.
Compatibility: PC.
Manufacturer: Vmware.
Model: Production.
Packaged Quantity: 1
Product Line: VMware Support and Subscription.

Service

Support Full Contract Period: 3 year(s).
Support Details Full Contract Period: 3 years / 18 contacts.
Support Details Full Contract Period: 3 years.
Support Details Location: On-site.

Service & Support

Response Time: 30 min.
Service Availability: 24 hours a day / 7 days a week.
Service Included: Emergency phone consulting.
Type: Technical support.

Service & Support Details

Limitation: Severity level 1.
Response Time: 30 min.
Service Availability (Days a Week): Monday-Sunday.
Service Availability (Hours a Day): 24 hours a day.
Service Type: Emergency phone consulting.
Limitation: Severity level 2.
Response Time: 4 business hours.
Service Availability (Days a Week): Monday-Friday.
Service Availability (Hours a Day): 12 hours a day.
Service Type: Phone consulting.
Limitation: Severity level 3.
Response Time: 8 business hours.
Limitation: Severity level 4.
Response Time: 12 business hours.
Service Type: E-mail consulting.
Service Type: Web knowledge base access.
Service Type: Web support.
Service Type: New releases update.
Service Type: Remote monitoring.
Limitation: Severity critical.
Service Type: Technical support.

Software

Software Title: VMware vSphere with Operations Management Enterprise Plus.
Version: 6

Më shumë informacion

License Entitlement	Per 1 CPU
vRealize(tm) Operations(tm) Edition	Standard
Fault Tolerance	4-vCPU
vSphere Edition	Enterprise Plus
Server Virtualization	Yes
API and Policy Driven Storage Capabilities	Yes
VM-Aware Storage	Yes
Live Migration of Workloads	Cross - vCenter / Long Distance / Cross - Cloud