Përshkrimi

General

• Installation Type:                                                       Locally installed
• Platform Group:                                                        VSOM
• Product Platform:                                                      VSOM ENT+
• Product Family:                                                         VS6

Header

• Brand:                                                                        VMware
• Compatibility:                                                               PC
• Manufacturer:                                                            Vmware
• Model:                                                                         Basic
• Packaged Quantity:                                                      1
• Product Line:                                                              VMware Support and Subscription

Service

• Support Full Contract Period:                                      3 year(s)
• Support Details Full Contract Period:                           3 years / 12 contacts

• Support Details Full Contract Period:                          3 years

Service & Support

• Response Time:                                                          4 business hours
• Service Availability:                                                    12 hours a day / 5 days a week
• Service Included:                                                        Emergency phone consulting
• Type:                                                                           Technical support

Service & Support Details

•  Limitation:                                                                     Severity level 1
•  Response Time:                                                           4 business hours
•  Service Availability (Days a Week):                            Monday-Friday
•  Service Availability (Hours a Day):                             12 hours a day
•  Service Type:                                                               Emergency phone consulting

•  Limitation:                                                                      Severity level 2
•  Response Time:                                                            8 business hours
•  Service Type:                                                                Phone consulting

•  Limitation:                                                                       Severity level 3
•  Response Time:                                                            12 business hours

•  Limitation:                                                                       Severity level 4

•  Service Type:                                                                 E-mail consulting
•  Service Type:                                                                 Web knowledge base access
•  Service Type:                                                                 Web support
•  Service Type:                                                                 New releases update
•  Service Type:                                                                 Remote monitoring

Software

• License Qty                                                                   6 processors
• Software Title:                                                               VMware vSphere with Operations Management Enterprise Plus Acceleration Kit
• Version:                                                                         6