In our technology-driven society, your company’s forward momentum requires constant innovation. If you don’t innovate, you’ll deteriorate. One way to kill momentum is for companies to become stagnant with their product offerings, services, technology and even employees.

An innovation through the implementation of an ERP (Enterprise Resource Planning) can be the breath of fresh air that does wonders for a company’s longevity. The ability to innovate your business is a driver of productivity, competitiveness and prosperity. Innovation requires entrepreneurs to rethink and adopt new approaches to their businesses, and embracing new technologies and manufacturing opportunities can distinguish you from your competitors.

So how can you tell if your system needs maintenance through ERP solution? Ask yourself how often …

• Your IT department generates external files manually?
• Your IT department has a process or workflow that fails?
• You terminate someone and they still have access to the building or technology?
• Someone’s pay check is incorrect?

If these situations sound familiar, it’s time for an ERP system tune-up. IMPRO is an authentic solution by Communication Progress, is part of the ERP (Enterprise Resource Planning) products family and is designed to administer within a single platform, the work processes, information and the people, within an organization. IMPRO automates work processes, centralizes information, ensuring its uniqueness and accuracy, and improves the speed of communication at all levels of the organization.

We work closely with our customers throughout the software development life cycle, from the feasibility study, system analysis & design, software development, implementation, training to the software maintenance. We ensure that our software development services fit our customer business plan, goal, budget and meet their expectations.

IMPRO and the methodology followed by the Communication Progress Ltd. offer multidimensional flexibility:

• Each customer can select a subset of basic modules to begin the implementation of IMPRO;
• More than one enterprise can be configured in the same system, thus significantly reducing the need for investment in multiple systems;
• Modules and the whole solution are parameterized and further developed to, 100%, cope with the individualities of a company;
• IMPRO offers many ways for integration or exchange of information (import /export) with third party systems;
• Once IMPRO is implemented, the system can be escalated to the growing needs of an organization, with new modules, for a greater volume, better performance, etc.

Meanwhile, the following uses of technology are critical to company success:

• Drive Sales – You want to use technology to provide the right information at the right time to prospective customers and be able to identify which potential customers need your time.
• Deliver Best in Class Service – In this day in age, you need great customer service if you want to have lots of repeat business and just as importantly – great customer reviews and recommendations. So you need technology to be able to provide a 360 degree view of the customer – purchase history, contact history, open issues for resolution, next steps, etc.
• Enable Operational Efficiency – You want to minimize duplicate data entry (e.g. having to enter customer name and address in more than one system). You want to have your technology support optimized work flows. You need consistent information between systems so everyone knows what needs to be done. You want information to be the same between your operational systems (items and inventory) and your online retail store.
• Support Management Decision Making – You need information on what is going on so you can spot trends. You need easy access to what is selling and not selling. You need to know which sales people are performing and which are not. Most importantly, you need to track the key metrics that drive your company’s success (understanding that these are different for each company).

Technology’s overall impact on a business is significant, and it becomes more vital every year. An outsourced CIO and IT specialists are meant to be an extension of an organization’s team – much more than a typical consultant. In the end, everyone is racing towards some goal at a much faster pace, with better accuracy, with more context-specific tactics. You either embrace these new-age changes and thrive, or cease to exist.

“The potential that exists today to enhance operations and outcomes is nearly limitless. Those who understand how data works and what it can yield will carry enormous advantage in the new economy.” -Bob Herbold, ex-chief operating officer (COO) and executive vice president of Microsoft