SKU: CP0000005424 SKU e prodhuesit: ST6-EN-2M-PSSS-C Kategori: Software, IT Infrastructure, Storage, Storage Brand: VMWare

Technical Support, 24 Hour Sev 1 Support — 7 days a week. Can only be used with an upgrade SKU. Cannot be used for renewals.

The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware’s industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Key Features:

Technical support
for VMware Virtual SAN (v. 6)
1 processor
emergency phone consulting
1 year
24×7
response time: 30 min

Datasheet

Përshkrimi

General

Platform Group: STORAGE
Product Platform: VSAN
Product Family: Storage
Installation Type: Locally installed

Header

Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Model: Production
PackagedQuantity: 1
Product Line: VMware Support and Subscription

Service

Support Full Contract Period: 2 months
Support Details Full Contract Period : 2 months
Support Details Location: On-site

Service & Support

ResponseTime: 30 min
ServiceAvailability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type:Technical support

Service & Support Details

Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting
Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting
Limitation: Severity level 3
Response Time: 8 business hours
Limitation: Severity level 4
Response Time: 12 business hours
Service Type: E-mail consulting
Service Type: Web knowledge base access
Service Type: Web support
Service Type: New releases update
Service Type: Remote monitoring
Limitation: Severity critical
Service Type: Technical support

Më shumë informacion

License Qty	1 processor
Software Title	VMware Virtual SAN Enterprise
Version	6