SKU: CP0000005474 SKU e prodhuesit: NX-RB-25VM-P-SSS-C Kategori: IT Infrastructure, Network Brand: VMWare

Technical Support, 24 Hour Sev 1 Support — 7 days a week.

The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware’s industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Key Features:

Technical support
for VMware NSX for Remote Office Branch Office
25 VMs
emergency phone consulting
1 year
24×7
response time: 30 min

Datasheet

Përshkrimi

General

Platform Group: NSX
Product Platform: NSX – VSPHERE
Product Family: NSX
Installation Type: Locally installed

Header

Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Model: Production
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Service

Support Full Contract Period: 1 year
Support Details Full Contract Period : 1 years / 6 contacts
Support Details Full Contract Period: 1 year
Support Details Location: On-site

Service & Support

ResponseTime: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details

Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting
Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting
Limitation: Severity level 3
Response Time: 8 business hours
Limitation: Severity level 4
Response Time: 12 business hours
Service Type: E-mail consulting
Service Type: New releases update
Service Type: Web knowledge base access
Service Type: Web support
Service Type: Remote monitoring
Limitation: Severity critical
Service Type: Technical support

Më shumë informacion

License Qty	25 VMs
Software Title	VMware NSX for Remote Office Branch Office