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Alcatel Lucent – OXO Connect Call Center – configuration1

802,392L

(me TVSH)

SKU: CP0000005282 SKU e prodhuesit: N/A Kategori: , , Brand:

To compete and succeed in today’s marketplace, small- and medium-sized businesses (SMBs) need enterprise-class products. With increased simplicity, confirmed robustness and being connected,— all at a lower cost — the Alcatel-Lucent OpenTouch® Suite for SMB helps businesses grow.

KEY FEATURES

  • OXO Connect Software Assurance for 3 years.
  • All-in-one call server.
  • PowerCPU EE (PowerPC e300).
  • Memory Storage Daughter Board (MSDB): 8GB ( EMMC).
  • 16 VoIP DSP channel.
  • Rainbow Ready.
  • Rainbow services.
  • Cloud Hybrid connection with Rainbow Agent.
  • Rainbow PBX services (Beta H1/2017).
  • Smart Call Routing.
  • Statistics.
  • URL: www.openrainbow.com.

Datasheet

Out of stock

Përshkrimi

ACD services

  • ACD group: up to 8.
  • Group selection: longest idle time, rotating priority, fixed priority.
  • Priority levels between groups: 8.
  • Group overflow.
  • Queue: 1 per group.
  • Voice guidance: 7 per group.
  • Customer code.

Agents features

  • Maximum 32.
  • Agent application.
  • PC agent application (optional).
  • Local application on IP Touch 8 and 9 series.
  • Agent status (logged out, wrap-up time, pause, log in).
  • Free seating.
  • Call classification.
  • Personal statistics.
  • Screen pop ups/CRM.
  • Embedded database.
  • API to external CRMs.
  • Waiting time in queue for call.
  • Visual queue control.
  • Outbound call: free dialing, copy and paste, dial by name, LDAP.

Supervision

  • PC application.
  • Up to 8 simultaneous connected supervisors.
  • Real time ACD activity monitoring (agent and group).
  • Three presentation modes (modular, grid, tool bar).

Statistic

  • PC application.
  • System retains data for 14 months.
  • Automatic printing of predefined reports.
  • CSV export.

Smart Call Routing (SCR)

  • Maximum entries:10000.
  • Routing criteria (customer code, CLI, DDI).
  • Routing destinations.
  • 2 per entry, planning based.
  • ACD, MLAA, any destination.
  • Planning: 10.

General

  • Unified Directory access, call by name.
  • Unified call log.
  • Unified Instant messaging.
  • Multiline telephony.
  • Call options, speed dial.
  • 3 way Audio conferencing.
  • Personal and enterprise call routing and forwarding.
  • Call-back features.
  • Multiline.
  • Call queuing.
  • Automatic route selection (ARS).
  • Direct inward station access (DISA), substitution.
  • Call recording.
  • Call pickup.
  • Paging.
  • Call back.
  • Intrusion.
  • Call deflection.
  • Divert.
  • Joining.
  • Barring.
  • Paging.
  • Emergency call.

Më shumë informacion

Supervisor 1
PC Assistants 2
Active Agents 5
Automatic Call Distribution ACD
Users IP Softphone for PC 10
Digital output 5
Digital input ISDN BRA (T0) 3

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