Name: Alcatel Lucent – OXO Connect Call Center - configuration1
Price: 802392 ALL
Availability: OutOfStock

SKU: CP0000005282 SKU e prodhuesit: N/A Kategori: Communication, PBX/ IP PBX/ Call Center, Integrated Communication Brand: Alcatel

To compete and succeed in today’s marketplace, small- and medium-sized businesses (SMBs) need enterprise-class products. With increased simplicity, confirmed robustness and being connected,— all at a lower cost — the Alcatel-Lucent OpenTouch® Suite for SMB helps businesses grow.

KEY FEATURES

OXO Connect Software Assurance for 3 years.
All-in-one call server.
PowerCPU EE (PowerPC e300).
Memory Storage Daughter Board (MSDB): 8GB ( EMMC).
16 VoIP DSP channel.
Rainbow Ready.
Rainbow services.
Cloud Hybrid connection with Rainbow Agent.
Rainbow PBX services (Beta H1/2017).
Smart Call Routing.
Statistics.
URL: www.openrainbow.com.

Datasheet

Përshkrimi

ACD services

ACD group: up to 8.
Group selection: longest idle time, rotating priority, fixed priority.
Priority levels between groups: 8.
Group overflow.
Queue: 1 per group.
Voice guidance: 7 per group.
Customer code.

Agents features

Maximum 32.
Agent application.
PC agent application (optional).
Local application on IP Touch 8 and 9 series.
Agent status (logged out, wrap-up time, pause, log in).
Free seating.
Call classification.
Personal statistics.
Screen pop ups/CRM.

Embedded database.
API to external CRMs.

Waiting time in queue for call.
Visual queue control.
Outbound call: free dialing, copy and paste, dial by name, LDAP.

Supervision

PC application.
Up to 8 simultaneous connected supervisors.
Real time ACD activity monitoring (agent and group).
Three presentation modes (modular, grid, tool bar).

Statistic

PC application.
System retains data for 14 months.
Automatic printing of predefined reports.
CSV export.

Smart Call Routing (SCR)

Maximum entries:10000.
Routing criteria (customer code, CLI, DDI).
Routing destinations.

2 per entry, planning based.
ACD, MLAA, any destination.

Planning: 10.

General

Unified Directory access, call by name.
Unified call log.
Unified Instant messaging.
Multiline telephony.
Call options, speed dial.
3 way Audio conferencing.
Personal and enterprise call routing and forwarding.
Call-back features.
Multiline.
Call queuing.
Automatic route selection (ARS).
Direct inward station access (DISA), substitution.
Call recording.
Call pickup.
Paging.
Call back.
Intrusion.
Call deflection.
Divert.
Joining.
Barring.
Paging.
Emergency call.

Më shumë informacion

Supervisor	1
PC Assistants	2
Active Agents	5
Automatic Call Distribution	ACD
Users IP Softphone for PC	10
Digital output	5
Digital input ISDN BRA (T0)	3