Name: Basic Support/Subscription for VMware Horizon 7 Advanced : 10 Pack (Named Users) for 1 year
Price: 126000 ALL
Availability: OutOfStock

SKU: CP0000005499 SKU e prodhuesit: HZ7-ADN-10-G-SSS-C Kategori: IT Infrastructure, Applications, Desktop Brand: VMWare

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.

VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Key Features:

Technical support
for VMware Horizon Advanced Edition (v. 7)
10 named users
emergency phone consulting
1 year
12×5
response time: 4 business hours

Datasheet

Përshkrimi

General

Platform Group: HORIZON
Product Platform: HORIZON ADV
Product Family: Horizon
Installation Type: Locally installed

Header

Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Model: Basic
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Service

Support Full Contract Period: 1 year
Support Details Full Contract Period : 1 years / 4 contacts
Support Details Full Contract Period: 1 year

Service & Support

ResponseTime: 4 business hours
Service Availability: 12 hours a day / 5 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details

Limitation: Severity level 1
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 12 hours a day
Service Type: Emergency phone consulting
Limitation: Severity level 2
Response Time: 8 business hours
Service Type: Phone consulting
Limitation: Severity level 3
Response Time: 12 business hours
Limitation: Severity level 4
Service Type: E-mail consulting
Service Type: Web knowledge base access
Service Type: Web support
Service Type: New releases update
Service Type: Remote monitoring

Më shumë informacion

License Qty	10 named users
Software Title	VMware Horizon Advanced Edition
Version	7