Basic Support/Subscription for VMware vSAN 6 Standard for 1 processor for 1 year

Përshkrimi

Platform Group: STORAGE

Product Platform: VSAN

Product Family: Storage

Installation Type: Locally installed

Header

Brand: VMware

Compatibility: PC

Manufacturer: Vmware

Model: Production

PackagedQuantity: 1

Product Line: VMware Support and  Subscription

Service

Support Full Contract Period: 1 year

Support Details Full Contract Period : 1 year / 4 contacts

Support Details Full Contract Period: 1 year

Service & Support

ResponseTime: 4 business hours

Service Availability: 12 hours a day / 5 days a week

Service Included: Emergency phone consulting

Type:Technical support

Service & Support Details

Limitation: Severity level 1

Response Time: 4 business hours

Service Availability (Days a Week): Monday-Sunday

Service Availability (Hours a Day): 12 hours a day

Service Type: Emergency phone consulting

Limitation: Severity level 2

Response Time: 8 business hours

Service Type: Phone consulting

Limitation: Severity level 3

Response Time: 12 business hours

Limitation: Severity level 4

Response Time: 12 business hours

Service Type: E-mail consulting

Service Type: Web knowledge base access

Service Type: Web support

Service Type: New releases update

Service Type: Remote monitoring