Name: Basic Support/Subscription for VMware Horizon Apps Advanced, v7 : 10 Pack (CCU) for 1 year
Price: 162480 ALL
Availability: OutOfStock

SKU: CP0000005530 SKU e prodhuesit: HZ7-AP-ADC10-G-SSS-C Kategori: IT Infrastructure, Applications, Desktop Brand: VMWare

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.

The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware’s industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Key Features:

Technical support
for VMware Horizon Apps Advanced (v. 7)
10 CCU
emergency phone consulting
1 year
24×7
response time: 30 min

Datasheet

Përshkrimi

General

Platform Group: HORIZON
Product Platform: HORIZON ADV
Product Family: Horizon

Header

Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Model: Basic
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Service

Support Full Contract Period: 1 year
Support Details Full Contract Period : 1 years / 6 contacts
Support Details Full Contract Period: 1 year
Support Details Location: On-site

Service & Support

ResponseTime: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details

Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting
Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week):Monday-Friday
Service Availability (Hours a Day):12 hours a day
Service Type: Phone consulting
Limitation: Severity level 3
Response Time: 8 business hours
Limitation: Severity level 4
Response Time: 12 business hours
Service Type: E-mail consulting
Service Type: Web knowledge base access
Service Type: Web support
Service Type: New releases update
Service Type: Remote monitoring
Limitation: Severity critical
Service Type:Technical support

Më shumë informacion

License Qty	10 CCU
Software Title	VMware Horizon Apps Advanced
Version	7